Return Policy

Store Return Policy

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return non-sale items within 30 days of the purchase date.   Sale and clearance item sales are considered final.  Please follow our guidelines below to ensure a smooth return process:

1. Time Frame: Returns must be made within 30 days from the original purchase date.
2. Condition of Items: All items must be returned in unused, unworn, and original condition. This includes all original packaging, tags, and accessories.
3. Return Label: To initiate a return, please contact our store to request a return label. You can reach our customer service team at 480-946-7707 or allatennis.contactus@gmail.com. Our team will provide you with a return label that should be used when sending back the item.
4. Shipping Charge:  Shipping charges may apply. This is dependent upon the dollar amount of items returned from the initial order and will be assessed on a case-by-case basis.
5. Processing Time: Once we receive your returned item, please allow up to 5 to 7 business days for us to inspect the item and process your refund. Refunds will be credited back to the original method of payment.
6. Exclusions: Please note that sale items, personalized items, and gift cards are non-returnable and non-refundable.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, including any applicable shipping charges.
8. In-Store Returns: If you made a purchase at one of our physical store locations, please return the item to the same store along with your original receipt.
9. Contact Information: If you have any questions about our return policy or the status of your return, please feel free to contact our customer service team at 480-946-7707 or allatennis.contactus@gmail.com.

Thank you for shopping with us. We appreciate your business and are here to assist you with any concerns you may have.