Store Return Policy
We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return your items within 30 days of the purchase date. Please follow our guidelines below to ensure a smooth return process:
- Time Frame: Returns must be made within 30 days from the original purchase date.
- Condition of Items: All non-clearance items must be returned in unused, unworn, and original condition. This includes all original packaging, tags, and accessories.
- Return Label: To initiate a return, please contact our store to request a return label. You can reach our customer service team at 480-946-7707 or email@example.com. Our team will provide you with a return label that should be used when sending back the item.
- Shipping Charge: If your original order total was under $200, the cost of shipping will be deducted from your refund. If the total cost of your order was over $200, you will receive a full refund for the item(s) returned.
- Processing Time: Once we receive your returned item, please allow up to 5 to 7 business days for us to inspect the item and process your refund. Refunds will be credited back to the original method of payment.
- Exclusions: Please note that clearance items, personalized items, and gift cards are non-returnable and non-refundable.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, including any applicable shipping charges.
- In-Store Returns: If you made a purchase at one of our physical store locations, please return the item to the same store along with your original receipt.
- Contact Information: If you have any questions about our return policy or the status of your return, please feel free to contact our customer service team at 480-946-7707 or firstname.lastname@example.org.
Thank you for shopping with us. We appreciate your business and are here to assist you with any concerns you may have.